Cancellation & Refund Policy

Last updated: October 1, 2026

Cancellation by guest

• Cancellations made 7 or more days before check-in: full refund of the booking amount.
• Cancellations made 2–6 days before check-in: 50% refund of the booking amount.
• Cancellations made less than 48 hours before check-in, or no-shows: no refund.

Cancellation by host or Homly Stays

If a booking is cancelled by the host or by Homly Stays for any reason, the guest will receive a full refund of the amount paid.

How to cancel

To cancel a booking, email us at support@homlystays.com with your booking details and payment ID.

Refund timeline

Approved refunds are processed within 5–7 business days to the original payment method. The time taken for the amount to reflect in your account depends on your bank or card issuer.